About
I am a technologist with the desire to continually learn more and an interest in helping those around me elevate themselves. I have been working with technology for nearly my entire cognitive life, repairing electronics, writing software, building networks, studying multiple development languages, schematics, and more. The best part is that this didn’t start from a family history or teacher, but from a pile of “junk” that I found and just wanted to see if I could make it work.
Solving problems, identifying efficiencies, and automating tasks are the key drivers that I use in my life and my career to succeed. I enjoy working with teams of people and finding what motivates them, so we can grow each other’s talents and leave any opportunity together better than when we started.
Industries that interest me are Technology, Insurance, Finance, Real estate, and Transportation.
I enjoy connecting with people and companies that share these interests and hobbies and learning from one another. Feel welcome to reach out to me but please include a message so I know a little more about why you want to connect.
Professional Summary
- Professional information technologies and systems experience.
- Professional insurance industry experience.
- Managed several global teams of up to 50 members in North America, Europe, and India responsible for development, implementation, and operations.
- Strong team work and interpersonal skills.
- Excel in challenging situations with strong problem solving and the ability to organize information quickly.
- Manage, lead, and guide projects and software development life cycles through both waterfall and agile methodologies.
- Advocate for lifelong learning and professional development.
Professional Experience
WorkWave
Sr. Manager, Engineering (January 2020 – Present)
Responsible for managing a global team of engineers that are responsible for keeping the lights on and business as usual activity on an SaaS business application with multiple technology stacks across multiple business strategies.
VALUE ADDED CONTRIBUTIONS
Using analytics, cross training, and up-scaling of resources:- Reduced the rolling backlog of customer reported defects by 50
- Reduced the average case age life by 50%
- Increased average case velocity per person by 300%
- Reduced average new cases by 31%
- Increased average SLA resolution by 34%
- Reduced trailing defects to no more than 6 months
TECHNICAL ENVIRONMENT
| C# | Entity Framework | REACT |
| AWS | ASP | T-SQL |
| Jira | Salesforce | Confluence |
| G-Suite | JavaScript | HTML |
American Management Assocation (July 2019 – December 2019)
Responsible for leading a team of five developers and two managers. Work closely with the Infrastructure Manager on all projects. Managed incidents, requests, projects, changes, and problems from intake through delivery. Instantiated digital transformation from 15-year-old application stack toward Azure platform.
Manager, Engineering- Established and instantiated a digital transformation vision for both technology and human resources with a migration from on-prem to cloud delivery hosted on the Microsoft Azure platform.
- Provided a learning roadmap and challenge for all developers to become familiar with C#, .NET and Azure.
- Built several POCs using LogicApps, PowerBuilder, and ASP.NET demonstrating ease of migration to new platforms.
- Instantiated reduction of technology debt by kicking off a project to move the oldest and least supported infrastructure from Lotus Notes to Salesforce.
- Developed pipeline dashboards with Azure DevOps and Microsoft Teams to create visibility to all C-level stakeholders, helping to realign deliverables with the business strategy.
- Built the first global integration between European platform and United States platform for real-time order integration and consolidation of backend resources.
TECHNICAL ENVIRONMENT
| MS Project | MS Visio | QuickBase |
| Azure DevOps | MS Teams | MS SharePoint |
| Team Foundation Server | Visual Studio | C# |
| ASP.NET | Windows Server | MS SQL Server |
| SSIS | SSRS | ScriptLogic |
| SalesForce | SalesLoft | DiscoverOrg |
| IIS | LogicApps | PowerBuilder |
Markel Corporation (Feb 2001 – May 2019)
For nearly 20 years I’ve been able to use my broad technological skills within desktop, network, telecommunication, server support and application development. I played an integral role throughout many projects including modernization, integration, and consolidation. In my most recent roll I was responsible for data analytics, process optimization and automation. I saved many hours for several key tasks due to optimization, integration, and automation using off the shelf and home-grown tools.
Manager, Business Intelligence (2018-2019)Responsible for using analytics to identify opportunities to save the company time and money within the existing operational process. Identified operational processes for automation, integration, or replacement as well as provided the business analytics on quality of service provided by the technology teams.
- Reduced IT debt by improving visibility into operational demand and applying cost cutting strategies in areas of greatest return on investment.
- Reduced hundreds of hours a month of operational labor by automating tasks.
- Designed and implemented an end-to-end data warehouse and reporting service integrated with several systems of records for providing performance statistics to senior business leaders.
- Designed, and implemented a user access control process and reporting system, resolving several key SOX control risks.
Manager, Software Engineering (2013-2017)
- Consolidated Billing and Collections for all insurance systems utilizing Guidewire Billing Center.
- Migrated application technology base from Gupta Team Developer to C#.
- Implemented Microsoft BizTalk to integrate several systems improving workflow and reducing labor demand.
- Led several cost-saving projects across IT:
- Reduced technology debt by upgrading applications, servers, and workstations to run on the latest Windows Server and .NET Framework versions.
- Migrated physical datacenters to a consolidated virtualized datacenter.
- Delivered a secure printing and scanning solution across the corporation globally, utilizing Papercut.
- Reduced hardware costs by migrating to Wyse terminals and Chromebooks
Software Engineer (2001-2012)
- Earned several promotions from Associate Software Developer through Senior Developer.
- Developed solutions on the existing enterprise insurance software suite.
- Built common service functionality for Forms Management, ISO reporting, Billing & Collections, and Claims Management to be utilized across the multiple insurance suites.
- Delivered defect resolution of escalations reported by the business and customers for our software.
VALUE ADDED CONTRIBUTIONS
- Designed and implemented an end to end data warehouse and reporting service integrated with several systems of records for providing performance statistics to senior business leaders.
- Designed, and implemented a user access control process and reporting system resolving several key SOX control risks.
- Lead a project with EcoPrint and Kyocera to deliver a secure printing and scanning solution across the corporation globally utilizing PaperCut.
- Lead a project with Staples and Hewlett-Packard to replace the mobile footprint of aging Windows laptops with Chromebooks.
- Lead a project with Microsoft to implement MBAM and BitLocker globally to secure physical hard drives.
- Built and managed a process for vulnerability scans and ratification globally across desktops.
- Managed a team that reduced technology debt by upgrading applications, servers, and workstations to run on Windows Server 2012 or 2016 and Windows 7.
- Managed a team that migrated several individual physical datacenters to a consolidated virtualized datacenter.
- Created a roadmap and guided the migration from Gupta Team Developer to C# working with the ice tea group to update a core legacy application system.
- Utilized Microsoft BizTalk to integrate several systems together improving workflow and reducing labor demand.
TECHNICAL ENVIRONMENT
| MS Project | MS Visio | ServiceNow |
| Atlassian Jira | Atlassian Confluence | ScrumWorks |
| MS SharePoint | Team Foundation Server | Visual Studio |
| Eclipse | C# | ASP.NET |
| VB.NET | Visual Basic for Applications (VBA) | GOSU (G-Script) |
| Gupta SQL Windows | PowerShell | G-Suite |
| Windows Server | Linux Server | Oracle |
| MS SQL Server | SQL Server Integration Services (SSIS) | SQL Server Reporting Services (SSRS) |
| Cognos | BizTalk | XenDesktop |
| XenApps | Papercut | Guidewire Billing Center |
| WebSphere | Microsoft Bitlocker Administration and Monitoring (MBAM) | Kyocera Foundation Services (KFS) |
| Windows Communication Services (WCF) | Internet Information Services (IIS) | Apache |
Rider Education of New Jersey ABATE (Aug 2011 – Present)
As the technology coordinator, continually improve the implementation of technology throughout the organization. Including but not limited to public websites, employee forums, curriculum deployment, presentations, and integration with business partners.
Technology Coordinator- Migrated from a legacy basic html website to a WordPress platform.
- Implemented a secure employee resource center on the web server to BBPress.
- Developed a state-wide marketing presentation and toolkit delivered to all motorcycle dealerships.
- Manage Lincroft, NJ location with mentoring, scheduling, maintenance, and operations.
- Certified rider coach in all courses available from MSF in NJ (SMART, IME, BRC, 3WBRC, RRBRC, BBB, BRC2, ARC, UBB, QA).
- Provided continual development and evolution of a rider course for motorcyclists that want to improve their skill to compete in national police and civilian skills competitions.
| MS Project | MS PowerPoint | ASP.NET |
| WordPress | BBPress | Windows Server |
| PHP | MySQL | Visual Studio |
| Internet Information Services |
Brookdale Community College (Sep 2017 – Present)
Adjunct Professor
Adjunct in computer science department teaching development languages to students attaining computer science degrees.
- C# (2019-Present)
- Java (2020-Present)
- Unix (2022-Present)
- Capstone Project (2022-Present)
- Visual Basic.NET (2017-208)
Other Work Experience
- Technology Consultant – Distinct Beauty (2014-Present)
- Technology Consultant – Stringfull (2018-2019)
- Owner – Defined Parts (2002-2008)
Prior Work Experience
- System Engineer – Flash Networks (2000-2001)
- Manager – PC City of Holmdel (1998-2000)
Technical Skills
| Interpersonal Skills | Team Leadership, Team Management, Training, Coaching, Teamwork, Time Management, Communication |
|---|---|
| Industry Knowledge | Project Management, Agile Methodologies, Scrum, Software Development Life Cycle (SDLC), Data Analysis, Waterfall Project Management |
| Tools & Technologies | s Microsoft Project, Microsoft Visio, Atlassian Jira, Atlassian, Confluence, SharePoint, ScrumWorks, Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Guidewire, PaperCut, Service Now |
| Operating Systems | Windows Server (2012, 2016, and 2019), Windows Desktop (7, 8, 8.1 and 10), Linux (Debian, RedHat, SuSE), Mac OS X, Chrome OS |
| Virtualization | Citrix XenApp, Citrix XenDesktop, Oracle VirtualBox, Microsoft Hyper-V |
| Development Environments | Visual Studio, Visual Studio Code, MonoDevelop, Eclipse, C#, ASP.NET, Visual Basic .NET (VB.NET), Visual Basic for Applications (VBA), PowerShell |
| Data Management Systems | Oracle, Microsoft SQL Server, MySQL, SQL Server Management Studio |
| Application Services | s Internet Information Services (IIS), Apache, SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS) |
Education
Master’s of Business Administration (2021)
New Jersey Institute of Technology
Information Systems (2015)
New Jersey Institute of Technology
Computer Science (2008)
Brookdale Community College